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Conflict Management Training Course
Pentagon Security Services have found that the most popular of these courses deal with conflict resolution and, as a member of the Institute of Conflict Management, supporters of the National Standards laid down by NHS Protect, we recommend that NHS frontline healthcare professionals attend conflict resolution workshops

Learning outcomes you will be able to:

  • Describe the common causes of conflict including those faced by the elderly, people with dementia/delirium, and learning difficulties
  • Describe different forms of communication
  • Give examples of communication breakdowns
  • Explain different methods of communication models that can assist conflict resolution
  • Describe patterns of behavior you may encounter during different interactions
  • Explain the warning and danger signs
  • Give examples of distance when dealing with conflict
  • Give examples of impact factors
  • Describe different methods for dealing with possible conflict situations
  • Explain the use of ‘reasonable force’ as it applies to conflict resolution

Conflict Management Training

Course Fee:

£120

Age Requirement:

18+

Assessment:

Multiple Choice Exam and various physical assessments.
Pentagon Security Services have found that the most popular of these courses deal with conflict resolution and, as a member of the Institute of Conflict Management, supporters of the National Standards laid down by NHS Protect, we recommend that NHS frontline healthcare professionals attend conflict resolution workshops

Learning outcomes you will be able to:

  • Describe the common causes of conflict including those faced by the elderly, people with dementia/delirium, and learning difficulties
  • Describe different forms of communication
  • Give examples of communication breakdowns
  • Explain different methods of communication models that can assist conflict resolution
  • Describe patterns of behavior you may encounter during different interactions
  • Explain the warning and danger signs
  • Give examples of distance when dealing with conflict
  • Give examples of impact factors
  • Describe different methods for dealing with possible conflict situations
  • Explain the use of ‘reasonable force’ as it applies to conflict resolution

Conflict Management Training

Course Fee:

£120

Age Requirement:

18+

Assessment:

Multiple Choice Exam and various physical assessments.